VitalPBX Communicator
Unified Communications PBX System
VitalPBX - Windows Softphone
VitalPBX Communicator
An advanced Windows Softphone for Call Center which integrates Presence, Chat, Video Call, BLF, etc.
VitalPBX Communicator
Free IP PBX Software based on Asterisk
Presence
VitalPBX Communicator includes 'Presence', by monitoring the contact status. It is also possible to associate a manual presence status, by sending a message automatically when we are required through the Chat.
Phone Features
We have included all the features that a Softphone should have to operate in a Call Center. Among which we can mention: Hold, Transfer, Conference, Auto Answer, Do Not Disturb, Call Recording and Multiple Accounts.
Call Center
We have integrated Call Center functions such as LogIn, LogOut, Pause, UnPause. In the case of pauses, it is possible to declare them with a cause, eg: Restroom, Lunch, Break, etc. Very useful to obtain later in reports.
Protocols Support
SIP (Session Initiation Protocol). RTP (Real-time Transport Protocol). SDP (Session Description Protocol). TCP (Transmission Control Protocol) /UDP (User Datagram Protocol). STUN (Session Traversal Utilities for NAT).
End User Features
Support of all kinds of Internet connections. Multiline support. Multiple sip accounts registration. Multi-party voice conference. SIP Registrar support (compatibility with most of SIP servers including Asterisk). Works under firewall. IM interface.
Others
NAT (Network Address Translation) support. Encryption on the basis of sRTP, DLS, and DTLS. DTMF (Dual Tone Multi Frequency) support. SIP Authentication. Codecs management. Log file on/off setting.
Phone Features
- 5 Concurrent Calls.
- Multiple Accounts.
- Conference.
- Blind Transfer/Attended Transfer.
- Do not disturb (DND).
- 50 BLF (Hints)/Speed Dialing Key.
- Auto Answer.
- Video Call.
Call Center
- LogIn/LogOut.
- Pause/UnPause.
- Record Call.
- PickUp Group.
- Integrated Dialer.
Chat
- Chat Over SIP.
- Chat History.
- Block Contact.
- Emojis.
Security
- Protected Account Configuration.
- Protected Access Settings.
- Protected Database.
- Password Access.
Dialer
VitalPBX Communicator brings a built-in Dialer to make outgoing calls, this dialer speeds dialing of phones that were previously loaded from a CSV file. Each time the Softphone makes a call, a popup appears with a previously configured form where the customer’s information will be displayed, and the Agent can register any comments and catalog if the call is successful or not. Once the campaign is finished, it is possible to obtain the results of the campaign.
Presence
- Custom Presence.
- Auto Send Chat Message.
- Contact Status
Features List
Multiple Accounts
✓
Video Calls
✓
Hold
✓
Transfer
✓
Conference
✓
52 BLF (Hints)/Speed Dialing Key
52 BLF
Chat
Unlimited
Presence
10 Presence Status
Call Center LogIn/LogOut
✓
Call Center Pause
✓
Record Call
✓
Auto Answer
✓
Do not disturb (DND)
✓
Check Voicemail Button
✓
Address Book
✓
Call Logs
✓
STUN
✓
Outbound Proxy
✓
Voice Activity Detection
✓
Acoustic Echo Cancellation
✓
Configurable Ringtones
✓
Voicemail Support (Message Waiting Indicator)
✓
Automatic Dialer
✓
Custom Skin
✓
Codecs
✓
Some images
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