Unified Communications PBX System
VitalPBX Communicator includes 'Presence', by monitoring the contact status. It is also possible to associate a manual presence status, by sending a message automatically when we are required through the Chat.
We have included all the features that a Softphone should have to operate in a Call Center. Among which we can mention: Hold, Transfer, Conference, Auto Answer, Do Not Disturb, Call Recording and Multiple Accounts.
We have integrated Call Center functions such as LogIn, LogOut, Pause, UnPause. In the case of pauses, it is possible to declare them with a cause, eg: Restroom, Lunch, Break, etc. Very useful to obtain later in reports.
SIP (Session Initiation Protocol). RTP (Real-time Transport Protocol). SDP (Session Description Protocol). TCP (Transmission Control Protocol) /UDP (User Datagram Protocol). STUN (Session Traversal Utilities for NAT).
End User Features
Support of all kinds of Internet connections. Multiline support. Multiple sip accounts registration. Multi-party voice conference. SIP Registrar support (compatibility with most of SIP servers including Asterisk). Works under firewall. IM interface.
NAT (Network Address Translation) support. Encryption on the basis of sRTP, DLS, and DTLS. DTMF (Dual Tone Multi Frequency) support. SIP Authentication. Codecs management. Log file on/off setting.