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VitalPBX Communicator

Unified Communications PBX System

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VitalPBX - Windows Softphone

VitalPBX Communicator

An advanced Windows Softphone for Call Center which integrates Presence, Chat, Video Call, BLF, etc.

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VitalPBX Communicator

VitalPBX Communicator

Free IP PBX Software based on Asterisk

Presence

VitalPBX Communicator includes 'Presence', by monitoring the contact status. It is also possible to associate a manual presence status, by sending a message automatically when we are required through the Chat.

Phone Features

We have included all the features that a Softphone should have to operate in a Call Center. Among which we can mention: Hold, Transfer, Conference, Auto Answer, Do Not Disturb, Call Recording and Multiple Accounts.

Call Center

We have integrated Call Center functions such as LogIn, LogOut, Pause, UnPause. In the case of pauses, it is possible to declare them with a cause, eg: Restroom, Lunch, Break, etc. Very useful to obtain later in reports.

Protocols Support

SIP (Session Initiation Protocol). RTP (Real-time Transport Protocol). SDP (Session Description Protocol). TCP (Transmission Control Protocol) /UDP (User Datagram Protocol). STUN (Session Traversal Utilities for NAT).

Diamond Partner

End User Features

Support of all kinds of Internet connections. Multiline support. Multiple sip accounts registration. Multi-party voice conference. SIP Registrar support (compatibility with most of SIP servers including Asterisk). Works under firewall. IM interface.

Others

NAT (Network Address Translation) support. Encryption on the basis of sRTP, DLS, and DTLS. DTMF (Dual Tone Multi Frequency) support. SIP Authentication. Codecs management. Log file on/off setting.

Phone Features

  • 5 Concurrent Calls.
  • Multiple Accounts.
  • Conference.
  • Blind Transfer/Attended Transfer.
  • Do not disturb (DND).
  • 50 BLF (Hints)/Speed Dialing Key.
  • Auto Answer.
  • Video Call.

Call Center

  • LogIn/LogOut.
  • Pause/UnPause.
  • Record Call.
  • PickUp Group.
  • Integrated Dialer.

Chat

  • Chat Over SIP.
  • Chat History.
  • Block Contact.
  • Emojis.

Security

  • Protected Account Configuration.
  • Protected Access Settings.
  • Protected Database.
  • Password Access.

Dialer

VitalPBX Communicator brings a built-in Dialer to make outgoing calls, this dialer speeds dialing of phones that were previously loaded from a CSV file. Each time the Softphone makes a call, a popup appears with a previously configured form where the customer’s information will be displayed, and the Agent can register any comments and catalog if the call is successful or not. Once the campaign is finished, it is possible to obtain the results of the campaign.
VitalPBX Communicator Dialer
VitalPBX Communicator Presence

Presence

  • Custom Presence.
  • Auto Send Chat Message.
  • Contact Status

Features List

Multiple Accounts

✓

Video Calls

✓

Hold

✓

Transfer

✓

Conference

✓

52 BLF (Hints)/Speed Dialing Key

52 BLF

Chat

Unlimited

Presence

10 Presence Status

Call Center LogIn/LogOut

✓

Call Center Pause

✓

Record Call

✓

Auto Answer

✓

Do not disturb (DND)

✓

Check Voicemail Button

✓

Address Book

✓

Call Logs

✓

STUN

✓

Outbound Proxy

✓

Voice Activity Detection

✓

Acoustic Echo Cancellation

✓

Configurable Ringtones

✓

Voicemail Support (Message Waiting Indicator)

✓

Automatic Dialer

✓

Custom Skin

✓

Codecs

✓

Some images

vitalpbx-communicator-features
VitalPBX Communicator Presence
VitalPBX Communicator Dialer
vitalpbx-communicator-security
vitalpbx-communicator-chat
vitalpbx-communicator-call-center
VitalPBX Communicator
VitalPBX Communicator Intro
vitalpbx-communicator-settings
VitalPBX Communicator Add Account
VitalPBX Communicator Edit Account
vitalpbx-communicator-add-edit-codecs
vitalpbx-communicator-add-edit-devices
vitalpbx-communicator-dialer-settings
vitalpbx-communicator-dialer-final-causes-settings
VitalPBX Communicator Chat Settings
VitalPBX Communicator Dialer Call Later
VitalPBX Communicator Email Settings
vitalpbx-communicator-menu
VitalPBX Communicator Pause
VitalPBX Communicator Presence Select
vitalpbx-communicator-skins
VitalPBX Communicator Skin Select
vitalpbx-communicator-softkey-settings
VitalPBX Communicator Softkey Settings Type
VitalPBX Communicator Voicemail Code
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