Unified Communications PBX System
Keep your VitalPBX Call Recordings organized. With Sonata Recordings you can create teams of extensions, flag recordings, add notes, references, and more. So you can then create reports based on the recordings and have them fully organized.
What Is Sonata Recordings Management?
Sonata Recording Management is a software through which you can manage the recordings of your PBX.
With Sonata RM you have the following options:
With Sonata RM you can group the Agents by Team, that way only the Supervisor is allowed to see the recordings of the Team to which it is associated.
In the Main Panel, the Agent can observe his last calls, the Supervisor can see the last calls of his Team, and the Administrator the last calls of the system.
It is possible to catalog the type of call using different color flags. These allow us to search for calls by flag type, for example Green Flag -> Sale, Red Flag -> Support, etc.